Measure what you need
List connected devices, streaming, gaming and work calls. Compare fibre availability with mobile reception at the actual address.
Read the separate contract
A mobile and broadband bundle can contain separate terms, price changes and cancellation fees. Ask which bill applies to each service.
What to take to the provider
Have the tariff name, start date, current bill or usage screenshot and the exact question ready. You can ask our independent team to help frame those questions, but only the network can see your account or process changes.
Open a network dossier ↗For switching rules, see the Ofcom guide. For plan terms and charges, use your network’s current official documents.