Before signing
Record the full monthly amount, upfront payment, separate credit balance, minimum term, annual increases and what happens when the handset is paid off. Read the summary and save a copy.
Before upgrading
Ask for the remaining device balance, eligibility date, trade-in valuation conditions and the new total payable. A lower airtime price does not automatically make a new handset less expensive.
What to take to the provider
Have the tariff name, start date, current bill or usage screenshot and the exact question ready. You can ask our independent team to help frame those questions, but only the network can see your account or process changes.
Open a network dossier ↗For switching rules, see the Ofcom guide. For plan terms and charges, use your network’s current official documents.