Check renewal
Confirm bundle length, top-up minimum, automatic payments, data rollover and standard rates once allowance ends. Keep a note of the date a promotion expires.
If you use little data
Compare true monthly spend over three months; a smaller pack can beat a large “unlimited” offer if you mostly use Wi-Fi.
What to take to the provider
Have the tariff name, start date, current bill or usage screenshot and the exact question ready. You can ask our independent team to help frame those questions, but only the network can see your account or process changes.
Open a network dossier ↗For switching rules, see the Ofcom guide. For plan terms and charges, use your network’s current official documents.