Before you go
Check the exact destination, daily pass charge, data limit, fair-use terms, incoming calls and whether roaming is enabled. Take a screenshot of the current provider rate page.
During the trip
Use your phone’s roaming controls and usage notifications. An international call from the UK is a different charge from using your device abroad.
What to take to the provider
Have the tariff name, start date, current bill or usage screenshot and the exact question ready. You can ask our independent team to help frame those questions, but only the network can see your account or process changes.
Open a network dossier ↗For switching rules, see the Ofcom guide. For plan terms and charges, use your network’s current official documents.